FAQ – Frequently Asked Questions
Find answers to the most frequently asked questions about our cookie cutters, including their use, materials, care, delivery and custom creations.
Manufacturing & Quality
All our cookie cutters are imagined, designed and manufactured in our small workshop located in the Île-de-France region of France.
Each model is carefully designed to create beautiful homemade cookies.
Yes. Each design is created with respect for intellectual property rights. Our creations are hand-drawn to offer unique designs that cannot be found elsewhere.
Each model is designed to offer a good balance between aesthetics, durability and ease of use. All designs are tested before being offered for sale to ensure clean cuts and sharp details on cookies.
They are also designed to be easy to use for both adults and children.
Yes. Our models are designed to be durable, comfortable to use and suitable for regular home baking when used and cared for properly.
A small care and usage guide is also included with each order.
Using Our Cookie Cutters
Yes! Our cookie cutters can be used by both individuals and professionals. We already work with many bakeries, cookie makers and artisans who sell cookies made with our designs. You are therefore free to use them to create and sell your own cookies.
Feel free to share your creations and your business with us on social media. We’ll be delighted to discover them and support you by featuring your work whenever possible!
Our cookie cutters are perfect for homemade shortbread cookies. They also work very well with fondant, almond paste and certain creative doughs.
For well-defined details, we recommend a dough thickness of approximately 4 mm.
For an optimal result, we also recommend using a silicone baking mat and rolling pin with adjustable rings to achieve an even thickness and perfectly uniform cookies.
Yes. Each model is designed and tested to retain clean, well-defined details after baking when used with a suitable yeast-free dough.
Recipes specially adapted to our cookie cutters are also available on the website to help you achieve the best possible results.
Materials & Maintenance
Yes. Our cookie cutters are made from PLA, a plant-based material widely used for cookie cutters and home baking accessories.
In addition, we use a special process to produce strong cookie cutters without burrs or plastic residue, while minimizing areas where food residue could become trapped and encourage the growth of mold or bacteria.
This attention to design is one of the features that makes Bakers’Tricks® unique. We spend a great deal of time optimizing each model to create clean, easy-to-use cookie cutters designed to last.
No. Cookie cutters should not be placed in the dishwasher or exposed to high heat, as this may cause them to deform.
We recommend washing by hand with warm water and a little mild soap. It is important to dry the cookie cutter thoroughly after cleaning.
No. Cookie cutters must not be used in the oven or microwave.
Shipping & Orders
Yes. Our cookie cutters are made and carefully inspected to order to ensure consistent quality and avoid unnecessary stock.
Yes, Bakers’Tricks® ships to several countries depending on the destinations available at the time of ordering.
However, shipments to the European Union (except France) and the United States are currently suspended.
Each order is prepared and shipped within 2 to 4 business days.
For mainland France, delivery times are generally 48 to 72 hours after dispatch, excluding weekends and public holidays. For other destinations, delivery times may vary depending on the country and carrier.
During holiday periods, periods of high activity or adverse weather conditions, delivery times may occasionally be extended.
Yes. Orders are shipped via La Poste or Colissimo with a tracking number.
Orders below 70,00 € usually delivered directly in mailboxes without signature. Beyond 70,00 €, the delivery is made against signature.
Despite the care taken when preparing orders, damage may occasionally occur during transit.
If you receive a damaged item, please contact us promptly via our contact form so that we can find a solution as quickly as possible.
If your order appears to be delayed, please first check the tracking information provided when your order was shipped.
If the tracking confirms that the order has not been delivered, please contact us via our contact form. Depending on the situation, we will arrange either a replacement shipment or a full refund as quickly as possible.
Customization
Yes. Certain designs can be personalized with a name, date, symbol or message, depending on the options available for each product.
Bakers’Tricks® does not offer fully custom designs for small quantities.
Creating a new design requires a significant amount of time for design, testing and prototyping. For this reason, fully custom creations are generally not available as one-off orders.
Recipes & Tips
Yes. Bakers’Tricks® offers several cookie recipes, specially developed for use with cookie cutters to achieve clean, well-defined results.
Yes. Several recipes are designed to retain fine details and work well with fondant or icing decorations.